Privacy Policy
Last updated: December 2024
1. Introduction
SecureWrap Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us such as:
- Name and contact details (email, phone number, address)
- Billing and shipping addresses
- Payment information (processed securely through Stripe)
- Order history and preferences
- Communication preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Send promotional emails (with your consent)
- Improve our website and customer service
- Prevent fraud and enhance security
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors (Stripe), shipping companies, and email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Payment information is processed securely through Stripe and is subject to their security measures.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this privacy policy, please contact us:
- Email: info@securewrap.com.au
- Phone: 03 9113 6090
- Address: Taranaki Circuit, Clyde North VIC 3978, Australia